Return and Refund Declaration
7 days return or refund guarantee
Every order from Ofunoul has a 7-day return or refund guarantee. This entitles you to claim a refund or replacement within 7-days of receiving your items. To make a claim, please follow one of the options below.
Situations When We Refund
- Product issues
We are committed to providing you with high-quality items. However, if the product you received does not match the product you ordered, or the product has some quality problems. If you want to return or replace the product due to a product problem, please contact the customer service staff in time and provide videos or photos of the product problem. We will process the refund or exchange request within 7 working days after inspecting the product.
- Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.
- PayPal Issues
If your PayPal account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within 7 business days, we will automatically refund the order.
Return Process
- Please include the following information in the return package :
① Order number and product SKU of the item(s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.
Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will refund you after we have received your package and inspected it.
- Return Announcement
① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on related products that are in close contact with the body (such as medical treatment, etc.)
② Please contact us no later than 7 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
⑥ For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment. Ofunoul.com reserves the right to a final decision on the interpretation of these return policies.
Note:
All return requests must be contacted by our customer service before shipping to our returned address. You return the item to our returned address without our permission. We will not accept your refund request.
